Shipping Policy

At Saga Signature Ltd, we understand that the experience of our brand begins the moment you complete your purchase. We are committed to a logistics framework that ensures your pieces are handled with precision and delivered with efficiency.

1. Geographic Scope

Currently, Saga Signature Ltd provides comprehensive shipping coverage nationwide within the Federal Republic of Nigeria.

Future Expansion: We are currently finalizing our international logistics infrastructure. Global shipping capabilities will be announced via our official channels in the near future.
Prohibited Locations: We do not ship to P.O. Boxes or insecure drop-off points. A physical residential or business address is required for all deliveries.

2. Processing & Verification

Each order undergoes a rigorous quality control and verification process before it leaves our facility.

Standard Timeline: Please allow 1–3 business days for order processing and packaging.
High-Volume Releases: During limited "drops" or peak seasonal periods, processing may extend to 5 business days.
Operational Hours: Our logistics team operates Monday through Friday. Orders placed on weekends or public holidays will commence processing on the following business day.

3. Estimated Delivery Timelines

Once dispatched, delivery durations are subject to the logistical reach of our premium courier partners:

Lagos & Environs: 1–3 business days.
Major Cities (Abuja, Port Harcourt, etc.): 3–5 business days.
Regional/Remote Areas: 5–7 business days.

Please note: These timelines are estimates. While we strive for punctuality, Saga Signature Ltd is not liable for transit delays caused by third-party courier operations, fuel shortages, or environmental factors.

4. Shipping Expenditure

Shipping fees are dynamically calculated at the point of checkout. These costs are determined by:

The final destination (zone-based pricing).
The volumetric weight and dimensions of the total order.
The selected tier of service (Standard vs. Priority, where applicable).

5. Tracking & Confirmation

Upon dispatch, a Shipment Confirmation will be issued to your registered email address. This will include a unique tracking identifier (where supported by the carrier) allowing you to monitor the progress of your delivery in real-time.

6. Client Responsibilities & Failed Deliveries

The integrity of the delivery depends on the accuracy of the information provided at the time of purchase.

Address Accuracy: Saga Signature Ltd is not responsible for losses or failed deliveries resulting from incorrect, incomplete, or outdated shipping details.
Delivery Attempts: Our couriers typically make two delivery attempts. If the recipient is unreachable or the delivery is refused, the package will be returned to our central hub. In such cases, the customer will be responsible for the costs associated with re-shipping.

7. Transit Discrepancies & Damage

In the rare event that an order is lost in transit or arrives in a compromised state:

Reporting Window: You must notify us at sagasignature@gmail.com within 48 hours of the recorded delivery date.
Submitting Evidence: To facilitate a swift resolution, please provide clear photographic or video evidence of the external packaging and the damaged contents.
Resolution: Valid claims will be prioritized for replacement (subject to stock availability) or a store credit refund.